Returns & Exchanges

At Sister Ray Records, we want you to be completely satisfied with your purchase. If your vinyl or CD arrives damaged or is technically defective, you can return it within 14 days of receipt for a full refund or exchange.

1

Contact Support

Email our customer service team with your order number and a brief description of the issue to initiate your return request.

2

Package Your Item

Carefully pack the record or CD in its original mailer, ensuring it is secure and protected to prevent any further damage during transit.

3

Ship the Return

Affix the provided return label to your package and drop it off at any authorized postal service location.

4

Processing & Refund

Once we receive and inspect the returned item, we will process your refund to the original payment method or ship your replacement within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing